Mitel Connect Video Tutorials The following videos are to help FNA staff to become familiar with Mitel Connect. Introduction: https://www.youtube.com/watch?v=hQZfhNwKHB4 Soft Phone and External Assignment: https://www.youtube.com/watch?v=OEAelDuJa2I Settings and Preferences: https://www.youtube.com/watch?v=8cHG0Fsu3dc& Availability and Call Routing Rules: https://www.youtube.com/watch?v=jVvtQucHLIk Transferring a Call: https://www.youtube.com/watch?v=D7ikk72WLGg Placing and Answering a Call: https://www.youtube.com/watch?v=nClICaS0dVM Drag and Drop Calls: https://www.youtube.com/watch?v=Ke7fNk1_7iQ